The best way to contact us is to click on "Submit a Request" below
Please click here to submit a request
Globalink Cloud Hosted VoIP APPs are for resellers who want to manage all billing, technical and customer service under their own private-label brand.
You can find all our private label apps under our Worldkom.net While Label Site.
Please click to select the apps that meets your needs.
We'll be glad to help you decide which program may be right for you and your unique business situation.
Please click here to submit a request
Globalink Cloud Hosted VoIP APPs are for resellers who want to manage all billing, technical and customer service under their own private-label brand.
You can find all our private label apps under our Worldkom.net While Label Site.
Please click to select the apps that meets your needs.
We'll be glad to help you decide which program may be right for you and your unique business situation.
Thank You.
Globalink Inc Support
Previous Deprecated Posts below
Tuesday, October 03, 2006
Monday, October 02, 2006
What is Voice-Over-IP - VoIP?
Our pages that explain a little bit about it are at:
http://iglobalink.com/whatisvoip.htm and
http://iglobalink.net/voice_over_ip_facts.html
Basically, it's using the internet for phone calls, but you can use a
regular telephone at either or both ends of the call and it will work. Most
of the time, we work with the service where people use the special adapter
box, which they plug into their high-speed internet access, and then into a
regular telephone. You might want that for family or friends back home, but
I'm not sure if it would be practical for you guys to carry around the
little adapter box and find places will let you plug in....it's not very
big, but not sure how many places you go would have the high-speed
connection you'd need. Of course, if it was feasible to carry it with you,
then you could call for free from literally anywhere in the world where you
had high-speed internet access, so at least probably most cities. And then
you'd have a number which your family and friends could call you at for
free, or at least for the price of a US phone call.
regular telephone at either or both ends of the call and it will work. Most
of the time, we work with the service where people use the special adapter
box, which they plug into their high-speed internet access, and then into a
regular telephone. You might want that for family or friends back home, but
I'm not sure if it would be practical for you guys to carry around the
little adapter box and find places will let you plug in....it's not very
big, but not sure how many places you go would have the high-speed
connection you'd need. Of course, if it was feasible to carry it with you,
then you could call for free from literally anywhere in the world where you
had high-speed internet access, so at least probably most cities. And then
you'd have a number which your family and friends could call you at for
free, or at least for the price of a US phone call.
You could use any telephone, and call into the call center, and then connect
to whatever number you want to call, pretty much like any calling card. The
best benefit on cost is whenever you happen to be in a local calling area
for the major cities that are our calling portals. The link that has all
those is at: http://iglobalink.com/calling_cards.htm.
But, you could still use it if you call into the 800# portal. And, you
could still save some money in some areas, like if you were in Malaysia: we
don't have a Malaysia number, but it would be cheaper to call a Singapore
number, which we do have, than to call the US directly.
to whatever number you want to call, pretty much like any calling card. The
best benefit on cost is whenever you happen to be in a local calling area
for the major cities that are our calling portals. The link that has all
those is at: http://iglobalink.com/calling_cards.htm.
But, you could still use it if you call into the 800# portal. And, you
could still save some money in some areas, like if you were in Malaysia: we
don't have a Malaysia number, but it would be cheaper to call a Singapore
number, which we do have, than to call the US directly.
By the way, one nice feature is that when people leave you voicemail at the
designated number, it will send an email to you with a wave file so you can
hear messages that way. So even if you were just at an internet café, you
could get your messages (probably cheaper than calling somewhere.) Some
people like the service just for this feature.
designated number, it will send an email to you with a wave file so you can
hear messages that way. So even if you were just at an internet café, you
could get your messages (probably cheaper than calling somewhere.) Some
people like the service just for this feature.
We also do web hosting, website marketing, etc. Basically, anything you see
on our main website at http://www.iglobalink.net/ is fair game.
on our main website at http://www.iglobalink.net/ is fair game.
Globalink Customer Service
Friday, September 29, 2006
Exchange Content Filter Registry Update
Click Start, click Run, type regedit, and then click OK.
|
Expand the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange
|
In the left pane, click Exchange. Then, right-click in the right pane, point to New, and then click DWORD Value.
|
Type ContentFilterState, and then press ENTER to name the new registry entry.
|
Right-click ContentFilterState, and then click Modify.
|
In the Data value box, type 1, and then click OK.
|
Quit Registry Editor.
|
Globalink Tech Support
Friday, September 22, 2006
Faxing via VoIP Compatibility Issues
Please note that we can not guarantee that it is going to work with all fax
machines.
Here is the procedure:
For free IP to IP faxing, both the sender and receiver need to be Globalink
members and have their fax machines attached to IP analog telephone adapters
(ATAs).
members and have their fax machines attached to IP analog telephone adapters
(ATAs).
In order to send a fax to a PSTN (traditional) fax machine, you will need to
have at least a Premium Membership account as well as an ATA device such as
Cisco ATA 186 or Sipura connected to your fax machine.
have at least a Premium Membership account as well as an ATA device such as
Cisco ATA 186 or Sipura connected to your fax machine.
One other important factor when faxing over VoIP is the quality and speed of
your Internet connection. Since fax data cannot be compressed, the G711u/a
CODEC must be used. This codec requires a minimum of 64Kb/s in both
directions to be reliable, but we recommend more than 90Kb/s.
your Internet connection. Since fax data cannot be compressed, the G711u/a
CODEC must be used. This codec requires a minimum of 64Kb/s in both
directions to be reliable, but we recommend more than 90Kb/s.
Globalink Tech Support
Linksys VoiP Adaptor Reset
Simultaneously Forward the VN in the control panel(step 1) to your known
good VN. Then call the VN and the DID. When your phone rings without
issue, it means there is no issue with either the VN or DID, but the devices
is not taking the call. Generally you must reset the device to manufacturer
default settings and reconfigure. Dial **** then 73738 1 to confirm.
Globalink Tech Support Team
DNS BIND setup for Free BSD Servers
1) For Bind updated the rc.conf file to include these lines:
named_enable="YES"
named_program="/usr/sbin/named"
named_flags="-u bind -g bind"
named_program="/usr/sbin/named"
named_flags="-u bind -g bind"
2) For Webmin changed this line to YES in the webmin.sh script:
webmin_enable="YES"
3) For Webmin made sure this line was enabled in the rc.conf file:
webmin_enable="YES"
Disable the ring back for Voip Linksys Adaptor
This has to be done in the adapter.
Just enter the configuration screen and go to user1 and user 2 and change
the option VMWI Ring Splash Len: to 0 (zero), then click submit all changes.
This will prevent the phone from ringing every time you have a message.
The Globalink Support Team
Cron to clear out the users trash folders
The cron to clear out the users trash folders is:
* * 28 * * cat /dev/null > /home/*/Mail/Junk
Since some of the users do not have a Mail folder you may get some errors
when adding this to the crontab. However it will still work for the other
users that do have the correct path setup.
when adding this to the crontab. However it will still work for the other
users that do have the correct path setup.
Globalink Tech Support
VoIP Error #205 for Phone Registration
The system has detected a PSTN call from an IP Phone (UA) that is not
registered correctly. To prevent abuse, all UA's must register with our
proxy server before they can place a PSTN call. Common reasons for your UA
not to be registered are:
PROBLEM: Incorrectly set USERID (phone number) or PASSWORD in the UA
SOLUTION: Make sure your USERID and PASSWORD are set correctly. Re-enter
them if necessary.
SOLUTION: Make sure your USERID and PASSWORD are set correctly. Re-enter
them if necessary.
PROBLEM: "Registration" is set to "Never" or "No" in the UA's configuration
SOLUTION: Modify your UA's configuration to force it to register before
placing a call.
SOLUTION: Modify your UA's configuration to force it to register before
placing a call.
PROBLEM: Call placed too soon after registration
SOLUTION: Wait at least 5 seconds after successful registration before
making a PSTN call.
SOLUTION: Wait at least 5 seconds after successful registration before
making a PSTN call.
Globalink Tech Support
Cisco Aironet Links
Here are the links:
Cisco Aironet 1300 Series Outdoor Access Point-Bridge Software Configuration
Guide, 12.3(4) JA [Cisco Aironet 1300 Series]
http://www.cisco.com/en/US/products/ps5861/products_configuration_guide_book
09186a008041369a.html
Guide, 12.3(4) JA [Cisco Aironet 1300 Series]
http://www.cisco.com/en/US/products/ps5861/products_configuration_guide_book
09186a008041369a.html
DHCP utility
http://tftpd32.jounin.net/
http://tftpd32.jounin.net/
Quick Start Guide Cisco Aironet 1300 Series Outdoor Access Point [Cisco
Aironet 1300 Series] - Cisco Systems
http://www.cisco.com/en/US/products/ps5861/products_quick_start09186a008027d
fa2.html
Aironet 1300 Series] - Cisco Systems
http://www.cisco.com/en/US/products/ps5861/products_quick_start09186a008027d
fa2.html
Online Help for Cisco IOS Release 12.3(04)JA
http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag/123-04.JA/140
0br/h_ap_home.htm
http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag/123-04.JA/140
0br/h_ap_home.htm
Cisco Aironet 1300 Series Outdoor Access Point Ordering Guide [Cisco
Aironet 1300 Series] - Cisco Systems
http://www.cisco.com/en/US/products/ps5861/products_data_sheet09186a00802219
8b.html
Aironet 1300 Series] - Cisco Systems
http://www.cisco.com/en/US/products/ps5861/products_data_sheet09186a00802219
8b.html
Globalink Tech Support
http://support.iglobalink.net
http://support.iglobalink.net
Clamave auto delete config
For every user that wants this option, change directory to:
~/etc/users/user_name_here/.procmail
then edit the rc.clamav file. If you don't see an rc.clamav file you
probably haven't enabled clamav yet. You need to change this portion of the
file from this:
probably haven't enabled clamav yet. You need to change this portion of the
file from this:
:0
* ^X-ClamAV: \/.*
* ! MATCH ?? ^^clean^^
{
DROPPRIVS=yes
* ^X-ClamAV: \/.*
* ! MATCH ?? ^^clean^^
{
DROPPRIVS=yes
:0:
$QUARANTINE
}
$QUARANTINE
}
to this:
:0
* ^X-ClamAV: \/.*
* ! MATCH ?? ^^clean^^
/dev/null
* ^X-ClamAV: \/.*
* ! MATCH ?? ^^clean^^
/dev/null
Globalink Tech Support
http://support.iglobalink.net
http://support.iglobalink.net
CISCO Aironet Config
This only needs to be on the root bridge as the non root with never
allow any thing to association to it. So lets remove on the non root.
allow any thing to association to it. So lets remove on the non root.
access-list 700 permit 0013.6011.7e90 ffff.ffff.ffff
access-list 700 deny 0000.0000.0000 ffff.ffff.ffff
access-list 700 deny 0000.0000.0000 ffff.ffff.ffff
-OR-
Mac authentication association with device(s) in its 'local list' of mac
address.
And we will enter just one 0013.6011.7e90 on the root bridge.
address.
And we will enter just one 0013.6011.7e90 on the root bridge.
Remove the filter list off of the root bridge.
Start with non root first.
Only change needed here is to change the authentication method used by
the ssid. click on SSID Manager and then from this page, highlight your
ssid and then use the pull down box next to open authecntion and select
with Mac Authentication and then apply this change.
Start with non root first.
Only change needed here is to change the authentication method used by
the ssid. click on SSID Manager and then from this page, highlight your
ssid and then use the pull down box next to open authecntion and select
with Mac Authentication and then apply this change.
And on the Root Bridge, enter the mac address of the non root:
0013.6011.7e90
Under the Security section and then under Advance Security.
Enter the mac in the New MAC Address box and then click apply.
Then click on SSID Manager and then from this page, highlight your ssid
and then use the pull down box next to open authentication and select
with Maca Authentication and then apply this change.
0013.6011.7e90
Under the Security section and then under Advance Security.
Enter the mac in the New MAC Address box and then click apply.
Then click on SSID Manager and then from this page, highlight your ssid
and then use the pull down box next to open authentication and select
with Maca Authentication and then apply this change.
3 more changes on the root.
1) From the SSID Manager page, scroll down to the bottom and check mark
the box for the Force Infrastructure client, then apply
2) Same page almost same spot unselect your ssid from the guest pull
down box. And then apply, this will broadcast the ssid, not need in a
point to point bridge link.
3)Data rates are currently set to best range. Lets match them with the
other side and select Default data rates under the Interface Setting
Page.
1) From the SSID Manager page, scroll down to the bottom and check mark
the box for the Force Infrastructure client, then apply
2) Same page almost same spot unselect your ssid from the guest pull
down box. And then apply, this will broadcast the ssid, not need in a
point to point bridge link.
3)Data rates are currently set to best range. Lets match them with the
other side and select Default data rates under the Interface Setting
Page.
Globalink Tech Support
http://support.iglobalink.net
http://support.iglobalink.net
Using nslookup, dig, and host
Using nslookup, dig, and host
nslookup, dig, and host are useful commands that allow you to perform DNS queries, and to test out your DNS configuration.You can use the nslookup command interactively to enter a shell from which you can change servers, set query options, and debug DNS. You can also use nslookup non-interactively from the command line to issue simple queries. See nslookup(1Mtcp) for more information.
dig is another useful command line tool which you can use to gather information from DNS servers. See dig(1Mtcp) for more information.
Finally, you can use the host command to provide answers to simple host queries. See host(1Mtcp) for more information.
Using nslookup interactively
- Enter nslookup at the command line. The nslookup prompt appears.
- View the current options by entering set all.
- Change any desired options by entering set option.
- Issue nslookup commands.
- Enter exit to leave nslookup.
nslookup interactive commands
These sample commands are available from the nslookup shell:- volga
- Return the IP address of volga.
- 172.16.118.1
- Return the name matching the IP address you enter.
- set querytype=ns
- Set the query type to the Name Server record. Future queries of names and IP addresses return the NS record from that host.
- set querytype=a
- Restore the query type to the Address record.
- server server
- Make server the default server that is queried.
nslookup interactive options
Here are the commonly used options of nslookup. For a complete list, see the manual page for nslookup(1Mtcp).- [no]recurse
- Sets the query type to recursive. When toggled to norecurse, nslookup performs iterative queries.
- querytype=type
- Sets the query type to the DNS data type specified. Common types include a (Address), any (any data type), mx (Mail Exchanger), and ns (Name Server).
- retry=n
- Resends the query n times before giving up.
- root=root server
- Sets the root server to the server you enter.
- timeout=n
- The period of time nslookup waits for a response after the query is sent. This period doubles between each retry.
set querytype=a set domain=mynet.com set timeout=10
Querying a single name or address
To issue a simple query from the command line, use one of the following forms of the command:nslookup name
nslookup IP_address
nslookup should return the desired answer by querying the default server. To query a different server, enter one of the following forms of the command:
nslookup name server
nslookup IP_address server
Examples of using the dig command
Obtain the latest list of root domain servers:dig . ns
Find out the name servers for a zone:
dig @server domain ns
Request all records for a zone from an authoritative server:
dig @server domain axfr
NOTE: This command requires a zone transfer which the server may disallow.
Look up the domain name corresponding to the IP address 172.16.118.1:
dig -x 172.16.118.1
Examples of using the host command
Use host to find all the host records for a zone:host -l domain
Use host to request all the records for a zone:
host -lv -t any domain
NOTE: These commands require a zone transfer which the server may disallow.
© 1999 The Santa Cruz Operation, Inc. All rights reserved.
UnixWare 7 Release 7.1.1 - 5 November 1999
Globalink Tech Support
How to use FTP
FTP stands for File Transfer Protocol.
It lets you connect to a remote computer, such as our hosting server.
Then you can move files from your machine to the remote one and create
folders for those files on that computer. The best way to learn about
File Transfer Protocol is to use it. You will find several free FTP
clients at www.download.com.
You will need to download a free ftp client software before you can connect to our server.
Here is a link to how to use ftp:-
Globalink Tech Support
Setting TCP/IP Ports for Exchange and Outlook Client Connections Through a Firewall
http://support.microsoft.com/default.aspx?scid=kb;en-us;155831
Globalink Tech Support
http://support.iglobalink.net
http://support.iglobalink.net
NET Framework Developer Center: SDKs, Redistributables & Service Packs
Here's a great article you might be interested in:
.NET
Framework Developer Center: Stay up-to-date with these downloadable
service packs, updates, samples, and related components for the .NET
Framework. URL: http://msdn.microsoft.com/netframework/downloads/updates/default.aspx#.NET%20Framework%202.0%20Beta%20SDK%20and%20Redistributable?_r=1
Globalink Tech Support
ClickOnce support
Here is a good link about how to configure server :-
No.
“ClickOnce” does not use any special protocols to transfer files. So
you can use a regular file share, IIS or any web server. If you are
using a web server, there are a few additional considerations. First,
you may need to configure the MIME type (application/deployment) for
the .application extension. Second, you may need to configure your
server to unblock any restricted file extensions used by your app, such
as .exe, .dll, .config., manifest, etc. Third, if you want to use HTTP
compression, you will need IIS6 and HTTP 1.1.
Globalink Tech Support
Voip Upgrade Tech Info for Linksys PAP2
To upgrade Sipura devices, the latest (version 3.0) firmware and instructions for upgrade can be found at http://www.sipura.com/support/ .
For Linksys PAP2 devices, Go to your web browser and type in:
http://LINKSYS-IP-ADDRESS/admin/upgrade?http://support.iglobalink.net/voip/linksys/PAP2.bin
"LINKSYS-IP-ADDRESS" should be replaced by the IP address you receive when dialing **** and 110 when prompted on your Linksys device. The device will speak the IP address you need to insert.
The PAP2 will upgrade to the new firmware when it is not in use. Fast blinking of the Status LED indicates that the firmware upgrade is in progress. Please do NOT unplug the power while the Status LED is blinking rapidly.
For Linksys PAP2 devices, Go to your web browser and type in:
http://LINKSYS-IP-ADDRESS/admin/upgrade?http://support.iglobalink.net/voip/linksys/PAP2.bin
"LINKSYS-IP-ADDRESS" should be replaced by the IP address you receive when dialing **** and 110 when prompted on your Linksys device. The device will speak the IP address you need to insert.
The PAP2 will upgrade to the new firmware when it is not in use. Fast blinking of the Status LED indicates that the firmware upgrade is in progress. Please do NOT unplug the power while the Status LED is blinking rapidly.
Globalink Tech Support
System Restore & Virus Issues
Disabling System Restore
If you are running Windows Windows XP, we recommend that you temporarily
turn off System Restore. Windows XP uses this feature, which is enabled by
default, to restore the files on your computer in case they become damaged.
If a virus, worm, or Trojan infects a computer, System Restore may back up
the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from
modifying System Restore. Therefore, antivirus programs or tools cannot
remove threats in the System Restore folder. As a result, System Restore has
the potential of restoring an infected file on your computer, even after you
have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even
though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows
documentation, or one of the following articles:
"How to turn off or turn on Windows XP System Restore"
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200111191227...
If you are running Windows Windows XP, we recommend that you temporarily
turn off System Restore. Windows XP uses this feature, which is enabled by
default, to restore the files on your computer in case they become damaged.
If a virus, worm, or Trojan infects a computer, System Restore may back up
the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from
modifying System Restore. Therefore, antivirus programs or tools cannot
remove threats in the System Restore folder. As a result, System Restore has
the potential of restoring an infected file on your computer, even after you
have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even
though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows
documentation, or one of the following articles:
"How to turn off or turn on Windows XP System Restore"
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200111191227...
Globalink Tech Support
Wednesday, September 20, 2006
Cisco Aironet
Here are the links:
Cisco Aironet 1300 Series Outdoor Access Point-Bridge Software Configuration Guide, 12.3(4) JA [Cisco Aironet 1300 Series] http://www.cisco.com/en/US/products/ps5861/products_configuration_guide_book09186a008041369a.html
DHCP utility
http://tftpd32.jounin.net/
Quick Start Guide Cisco Aironet 1300 Series Outdoor Access Point [Cisco Aironet 1300 Series] - Cisco Systems http://www.cisco.com/en/US/products/ps5861/products_quick_start09186a008027dfa2.html
Online Help for Cisco IOS Release 12.3(04)JA http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag/123-04.JA/1400br/h_ap_home.htm
Cisco Aironet 1300 Series Outdoor Access Point Ordering Guide [Cisco Aironet 1300 Series] - Cisco Systems http://www.cisco.com/en/US/products/ps5861/products_data_sheet09186a008022198b.html
Globalink Support
Cisco Aironet 1300 Series Outdoor Access Point-Bridge Software Configuration Guide, 12.3(4) JA [Cisco Aironet 1300 Series] http://www.cisco.com/en/US/products/ps5861/products_configuration_guide_book09186a008041369a.html
DHCP utility
http://tftpd32.jounin.net/
Quick Start Guide Cisco Aironet 1300 Series Outdoor Access Point [Cisco Aironet 1300 Series] - Cisco Systems http://www.cisco.com/en/US/products/ps5861/products_quick_start09186a008027dfa2.html
Online Help for Cisco IOS Release 12.3(04)JA http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag/123-04.JA/1400br/h_ap_home.htm
Cisco Aironet 1300 Series Outdoor Access Point Ordering Guide [Cisco Aironet 1300 Series] - Cisco Systems http://www.cisco.com/en/US/products/ps5861/products_data_sheet09186a008022198b.html
Globalink Support
Voip Dialing Plan
All dialing is done as if it were in the States, so a customer that is
located internationally would need to dial 011 for any call considered
'international' for the states. However, there are some devices that
allow you to remove/change a string in the device settings to allow the
dialing to NOT dial the 011 pattern.
SIPURA, Linksys and Cisco users can change the dial plan to make it so their users no longer have to dial 011. They need to replace the dial plan information in the device configuration. Here is the information that they need to replace what they currently have to remove the need to dial 011
( xxx | [2-9]xx xxxxx | 1 xxx xxx xxxx | <:011> [2-9]xxx xxxx x. )
Globalink Support
SIPURA, Linksys and Cisco users can change the dial plan to make it so their users no longer have to dial 011. They need to replace the dial plan information in the device configuration. Here is the information that they need to replace what they currently have to remove the need to dial 011
( xxx | [2-9]xx xxxxx | 1 xxx xxx xxxx | <:011> [2-9]xxx xxxx x. )
Globalink Support
